Welcome to Cowboy Wear Shop’s FAQ page! We’ve rounded up the most common questions about our authentic western apparel, shipping policies, and more. If you don’t find the answer you’re looking for, just give us a holler at [email protected].

🤠 About Our Products

What types of western wear do you offer?
We specialize in authentic cowboy and western apparel for both men and women. Our collection includes Men’s Country Shirts, Women’s Dresses & Skirts, Women’s Jeans & Pants, Women’s Tops, and more—all designed with traditional western style and modern comfort.
Are your products authentic western wear?
You bet! We take pride in offering genuine western apparel that combines tradition with quality craftsmanship. Whether you’re heading to a rodeo or just adding some country flair to your wardrobe, our gear is the real deal.

📦 Shipping & Delivery

Where do you ship from?
We ride out from our headquarters in Milwaukee, US, shipping worldwide with the exception of Asia and some remote areas due to logistical challenges.
What shipping options do you offer?
We offer two trusty trails for delivery:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipping
All orders are processed within 1-2 business days before shipment.
How can I track my order?
Once your package hits the trail, we’ll send you a tracking number via email so you can follow your order’s journey right to your doorstep.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and convenient checkout experience. Your transaction safety is our priority.
Is my payment information secure?
Absolutely! We use secure encryption technology to protect your personal and payment information, so you can shop with confidence.

🔄 Returns & Exchanges

What is your return policy?
If your gear doesn’t fit right or isn’t what you expected, we offer a no-hassle return policy within 15 days of receiving your order. Just contact our support team at [email protected] to start the process.
How do I initiate a return?
Simply reach out to our friendly support team at [email protected] with your order details, and we’ll guide you through the return process step by step.

🌎 International Orders

Do you ship internationally?
We sure do! We ship worldwide to share the cowboy spirit across the globe. However, due to logistical challenges, we currently cannot deliver to Asia and some remote areas.
Are there additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our shipping costs or product prices.
Still have questions? Don’t hesitate to reach out to our friendly support team at [email protected]. We’re here to help y’all!